Refund Policy

Our refund and return policy.

Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

This Refund Policy governs returns, refunds, and credits for products purchased from WholesaleBulkPeptides.com (“WBP”). As a B2B wholesale distributor of research chemicals, our refund policy is structured around product quality assurance — not consumer-style satisfaction guarantees.

1. General Policy — All Sales Are Final

Due to the nature of research chemicals and the strict handling and storage requirements necessary to maintain product integrity, all sales are final. WBP does not accept returns or issue refunds for buyer’s remorse, change of mind, overstocking, or market conditions. This policy applies to all orders regardless of tier, volume, or account type.

2. Eligible Refund and Replacement Scenarios

WBP will issue replacements or credits in the following documented situations:

2.1 Quality Defects

If a product fails to meet the specifications stated on its Certificate of Analysis (COA), WBP will replace the affected units at no cost or issue a full credit to your account. Quality defects include: HPLC purity below the stated minimum (typically <98% for standard peptides), mass spectrometry identity mismatch, endotoxin levels exceeding stated thresholds, and physical defects such as discoloration, clumping inconsistent with the product specification, or compromised vial seals.

Documentation required: You must provide the lot number, photographic evidence of the defect (where applicable), and any third-party analytical data that supports the claim. WBP reserves the right to request a return sample for independent verification.

2.2 Shipping Damage

If products are damaged during shipping — broken vials, compromised cold-chain packaging, or visible physical damage to the shipment — WBP will replace the damaged units or issue a credit. Claims must include photographs of the damaged packaging and products, taken at the time of delivery before unpacking the remainder of the shipment.

2.3 Order Errors (WBP Fault)

If WBP ships the wrong product, wrong quantity, or wrong dosage, we will correct the error at no cost. This includes shipping the correct items and providing a prepaid return label for the incorrect items. If the error causes a time-sensitive disruption to your operations, we will expedite the correction shipment at our expense.

3. Claims Process

  1. Notify WBP within 14 days of delivery. Claims must be submitted within 14 calendar days of the delivery date. Claims submitted after this window will be evaluated on a case-by-case basis but are not guaranteed.
  2. Submit a claim via email. Send your claim to [email protected] with the following information: order number, lot number(s) of affected product(s), description of the issue, photographic evidence (required for shipping damage, recommended for quality defects), and any third-party analytical data (if applicable).
  3. WBP review (2–3 business days). Our quality team will review the claim and may request additional information, including a return sample for independent testing.
  4. Resolution. Approved claims are resolved via replacement shipment or account credit, at WBP’s discretion. Replacement shipments are expedited at no additional cost. Account credits are applied to your next order.

4. Non-Refundable Situations

The following situations are explicitly excluded from refund or replacement eligibility:

  • Buyer’s remorse or change of mind
  • Overstock or reduced demand
  • Products stored improperly after delivery (e.g., failure to refrigerate temperature-sensitive peptides)
  • Products opened and partially used, unless the defect is documented before use
  • Custom synthesis or private-label orders (see Section 5)
  • Price changes after order confirmation
  • Products past their expiration date (if the defect is reported after expiration)

5. Private-Label and Custom Orders

Due to the bespoke nature of private-label and custom synthesis orders, these orders are non-refundable and non-returnable once production has begun. Quality defect claims for private-label products follow the same documentation and review process described in Section 2.1, but the remedy is limited to replacement of defective units — not a refund of the labeling or packaging surcharge.

6. Credit Terms

Account credits issued under this policy are applied to your wholesale account balance and can be used against future orders. Credits do not expire but are non-transferable and cannot be redeemed for cash. If your account is terminated, any outstanding credits will be forfeited.

7. Contact

For refund claims, quality concerns, or questions about this policy:

Email: [email protected]
Phone: +1-555-555-0100
Hours: Monday – Friday, 8:00 AM – 5:00 PM MST