Dispute Policy
Windows
Buyers have 48 hours after confirmed delivery to report an issue. Suppliers have 48 hours to respond to an open dispute. Marketplace administration has final decision authority.
Evidence
Disputes are evaluated using tracking events, product and packaging photos, batch-specific analytical records, marketplace messages, delivery status, and supplier performance history.
Outcomes
Possible outcomes include full refund, partial refund, refund denial, or return required with a platform-issued return label. Supplier enforcement may include payout holds, reserve changes, or suspension.
This page summarizes marketplace operating rules and is not legal advice. Marketplace document review is not a guarantee of analytical accuracy, suitability for a particular research protocol, or legal status in any jurisdiction.